Frequently Asked Questions

All your questions about deposits, betting and casino at nobu,
answered

From making a deposit to KYC verification, cricket betting to live casino — here you will find clear answers to the questions Bangladeshi players ask most when using nobu.

For ages 21+

This page contains detailed questions and answers on four key topics at nobu: Deposits, Identity Verification (KYC), Cricket and Sports Betting and Casino and Table Games. Whether you have just opened an account at nobu Login and want to make your first deposit, or you want to understand the rules of cricket betting — everything is explained step by step in the sections below. If you cannot find your question, our 24/7 live chat support is always ready to help.

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Deposits Identity Verification (KYC) Cricket and Sports Betting Casino and Table Games

Deposits

nobu does not charge any fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply a small charge according to their own transaction policy — that is set by the respective service, not by nobu. The same applies to bank transfers.

nobu supports Bangladesh's most popular payment methods: bKash, Nagad, Rocket and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major banks). The same methods can be used for withdrawals. Cryptocurrency is not supported.

After logging in to your account, go to the Cashier or Deposit section and select bKash as the payment method. Send money from your bKash app to the number nobu displays, then enter the transaction ID in the designated field. The amount is usually added to your account within a few minutes.

The minimum deposit amount at nobu is ৳100 for all payment methods. This limit is the same for bKash, Nagad, Rocket and bank transfer. Deposits below this amount are not accepted, but there is no restriction on depositing more. The minimum withdrawal is ৳800.

Deposits made via bKash, Nagad and Rocket usually appear in your nobu account within a few minutes. Bank transfers may take a little longer. Withdrawals are generally processed within 1 hour. If you experience any issue, contact the support team.

Yes. nobu offers a 200% bonus on the first deposit, up to ৳15,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus, making your total balance ৳3,000. The bonus must be wagered 10 times (৳2,000 × 10 = ৳20,000). Read the terms and conditions for full bonus details.

Identity Verification (KYC)

The KYC (Know Your Customer) process is necessary for two reasons: first, it confirms that the account holder is 21 years of age or older and that no one else is using the account. Second, it helps prevent money laundering and fraud. nobu is committed to protecting all users' information.

nobu typically asks you to complete KYC when you make your first withdrawal after registration or after a certain transaction volume. In some cases, verification may be requested immediately after opening an account. Withdrawals may be held until verification is complete, so it is a good idea to have your documents ready in advance.

For proof of identity, a clear photo or scanned copy of your National ID (NID), passport or driving licence is usually required. For address verification, a document such as a utility bill or bank statement may be needed. All images must be uploaded clearly and with complete information visible.

If your KYC application is rejected, the nobu support team will let you know the reason. Common reasons include blurry images, damaged documents, or mismatched name and address. Uploading the correct documents again as instructed will resolve the issue. If needed, you can get detailed help via 24/7 live chat.

nobu uses SSL encryption to keep all personal and financial information secure. KYC documents are used only for the verification process and are not shared with third parties. To learn more about our privacy practices, please read the Privacy Policy page.

After the correct documents are submitted, the nobu verification team reviews the application promptly. In most cases this is completed within a business day. For urgent needs, contacting live chat will get you faster assistance.

Cricket & Sports Betting

Yes, on nobu you can bet on BPL, IPL, T20 World Cup, Test series, ODIs, and various other international cricket events. Special markets are available for Bangladesh Tigers matches. All matches offer both live betting and pre-match betting. For more details, visit the Cricket Betting page.

Yes, nobu supports multi-bets. Combining selections from multiple matches multiplies the odds, resulting in a higher potential return. For example: placing three events with odds of 1.50, 1.70, and 1.90 together gives combined odds of ≈ 4.84, meaning a ৳100 bet returns ৳484 if all win. However, if even one loses, the entire bet is lost.

For cricket betting on nobu, available markets include match winner, innings total, top batsman, top bowler, type of first wicket, over/under runs, and live ball-by-ball markets. In T20 matches, powerplay runs and the number of sixes and fours markets are especially popular.

If a match is abandoned due to rain or another reason and no result is determined even under the DLS method, bets are generally cancelled and the original stake is returned. However, if the match is partially completed and an official result is declared, bets are settled based on that result. The betting rules for each event apply separately.

Decimal odds show the total return directly. For example: if Team A's odds are 2.10 and Team B's odds are 1.75, a ৳500 bet on Team B returns ৳875 (৳375 profit) if Team B wins. If Team A wins, the ৳500 is lost. Lower odds indicate a more likely outcome.

Yes, you can place live bets from anywhere using the nobu Android and iOS apps. Both apps are available through official channels. The site also works fully on a mobile browser. Real-time odds updates are shown while a match is in progress.

Casino & Table Games

In live dealer games, a trained dealer at a real studio manages cards or a roulette wheel via video stream. Players place bets on their screen and see the results in real time. nobu offers games from top live casino providers including Evolution, Pragmatic Play Live, and Ezugi.

Yes, nobu's live casino is fully mobile-friendly. You can play live baccarat, roulette, blackjack, and Teen Patti directly from an Android or iOS device via the app or mobile browser. With a good internet connection, streaming runs smoothly. Visit nobu Casino to see all live games.

In roulette, a spinning wheel contains numbers 0–36 (European). You place a bet predicting which number the ball will land on. Betting on a single number gives a higher return but a lower chance of winning. Betting on red/black or odd/even gives a higher chance but a lower return. nobu has both European and live roulette.

Yes. Teen Patti is a popular three-card game from South Asia where the goal is to beat the dealer with the best hand. In Andar Bahar, one card is selected and you predict whether it will appear on the Andar (inside) or Bahar (outside) side of the deck. Several Teen Patti variants from JILI and Ezugi are available on nobu.

Bet limits for table games on nobu vary by game and table. Generally, lower-limit tables are available for newer players and higher-limit tables for experienced or VIP players. The minimum and maximum bet for each table is clearly shown in the live lobby.

RTP (Return to Player) is the theoretical rate of how much money is returned on average per ৳100 bet in a slot game over the long term. For example, on nobu, Mahjong Ways 2 has a maximum RTP of 96.95%. This figure is an average over millions of spins, so results in any single session can vary above or below that. To learn more about slots, visit the nobu Slots page.

Still have questions?

Our support team is always ready to make sure your experience on nobu runs smoothly. See the contact details in the section below.

Get direct help

If the FAQs above did not resolve your issue, don't worry. The nobu support team is available seven days a week, twenty-four hours a day in both Bengali and English. If you want to learn about responsible gaming, please read our Responsible Gaming page.

Live Chat Support

Choose nobu's live chat for instant help. Click the chat icon on any page of the site to connect with a support representative. You can communicate in Bengali or English.

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Email Support

Contact us by email for complex issues or KYC document matters. The nobu support team responds promptly. Support is available by email in both Bengali and English.

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